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Our teams of certified security engineers offer local support in many regions languages. Moreover, the support teams work with modern tools, such as trouble ticket and CRM systems in order to guarantee the highest quality of the service.
For complex support issues, our support engineers are backed up by our product specialists who work closely with the Research & Development staff at the Clavister headquarters in Sweden. Service is therefore highly technical as well as close by.
In addition, the Clavister support website offers a variety of free tools and utilities that are useful for maintaining your security, including knowledge base, license management tools, application notes, white papers and other types of technical documentation.
Clavister Standard Technical Support
The Clavister Technical Support service is available both as a Standard Technical Support option and as a Premium Technical Support option.
Clavister Standard Technical Support gives you the assurance that you will get high-quality professional support when you need it. The concept of network lifecycle support and the goal of bringing dynamic and secure networks to reality entail a commitment to service excellence.
Clavister Premium Technical Support
The Clavister Premium Technical Support option builds on the already high standards set with the Clavister Standard Technical Support option and adds a comprehensive 24/7 solution for the customer that needs the highest possible service commitment.
Clavister Premium Technical Support customer also benefits from Priority Queue Management which gives Premium Technical Support customers priority over Standard Technical Support customers.
» Clavister Technical Support Agreement
» Clavister Technical Support Service Data Sheet
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